Personnel Services
 

Provide Coverage for Customer Service during regular business hours.

Handle incoming release of information phone calls.

Retrieve/Sort incoming mail for release of information.
 

Process all incoming mail for release of information purposes, including opening, date stamping, obtaining medical record numbers from Master Patient Index (MPI).
 

Provide data input of all incoming mail for release of information into a computerized tracking program.
 

Initiate all follow up correspondence for invalid requests.

Locate and retrieve charts/microfilm to be photocopied.
 

Retrieve charts from off site storage.
 

Review charts/microfilm for sensitive information.
 

Photocopy requested information.
 

Calculate prepayments for all legal requestor types.
 

File all charts/microfilm that have been pulled for release of information purposes.
 

Prepare completed requests for mail, pick up, or courier.
 

Deliver outgoing mail to appropriate location.
 

Responsible for Account for Disclosures in Hospital database for required disclosures (Production of Documents, PRO’s, Subpoenas).